Cheapido respects the privacy of all users of its website makes sure that any personal information you provide us with is treated confidentially. We do this by abiding the applicable privacy rules and laws. We use your data to process your orders as quickly and conveniently as reasonably possible. Beyond that, we will solely use these data with your permission. Cheapido.com will not sell your data to third parties and will only provide these to third parties that are involved in processing your orders.

Cheapido uses the data collected to provide its customers with the following services: When you place an order, we need your name, e-mail address, delivery address and payment details to process your order and keep you informed thereof. With your permission, we store your personal details and data regarding your order and the use of our services to provide you with a pleasant shopping experience on our website. This enables us to personalise the website. We use your e-mail address to inform you about the development of our website and about special offers and promotions. If you no longer wish to receive these updates, you can unsubscribe from them on your Account Page.

Cheapido.com does not sell your data
Cheapido will not sell your personal data to third parties and will only provide these to parties that are involved in processing your orders. Our employees and involved third parties are required to respect the confidentiality of your data.

How do we collect your personal details?
We collect your personal details in the following events:

1. When you provide us directly with your details, for example when:
- you subscribe to our newsletter;
- you purchase a product in our webshop;
2. When you visit our website;
3. When you contact our Customer Support;

We collect the following personal details:

 Automatically collected data:

When you visit and/or use our website, we automatically collect data that are sent to us by your computer, mobile or other device you use to access our website. These data can be collected with cookies. Insofar these data are collected using cookies, our Cookie Statement applies. The personal details we collect include:

- browser data;
- duration of your visit;
- pages you visit;
- links you click;
- connection details;

• Personal details provided to us by you (when placing an order):

First and last name Because we would like to call you by your name.
E-mail address You receive an e-mail about your order and invoice. With your permission, we will send you newsletters and e-mails about special offers. If you do not wish to receive these, you can unsubscribe at the bottom of the newsletter.
Address and place of residence This address will be given to our partners who deliver your parcel.
Phone number We will contact you about your order if necessary.
Financial details If you wish to return your order, we can return your money to the account you paid us with.
Contents of your order Should it happen that something is wrong with your order, we can use this information to provide a solution.

How do we use your personal details?

  • When you place an order we need your name, e-mail address, shipping address and payment details to process your order and to keep you updated on its progress.

  • For the most pleasant shopping experience on our website, we store your personal details and details regarding your order and use of our services. This enables us to personalise our website and recommend products that you might be interested in.

  • Only with your permission, we use your details to inform you about the development of our website and about special offers and promotions. If you do not appreciate this, you can unsubscribe from the bottom of our newsletter, or via your account page.
  • When you make a Cheapido.com account, we store your data on a secure server. We use your account to store details such as your name, shipping address, phone number, e-mail address and payment details, so that you don't have to fill them in for every next order.
  • Data about the usage of our website and the feedback we receive from our visitors enable us to further develop and improve our website.

Your personal data and third parties:

We may provide your personal data to third parties, but only in accordance with this Privacy Policy and the applicable laws and regulations. The following may apply: We make use of the services of third parties to process your personal data. These parties act as data processors for Cheapido.com. Your personal data are processed by these parties on secure servers within the EU. Cheapido.com has made Data Processing Agreements with all its processing partners, in accordance with European and Dutch privacy regulations.

The following parties are concerned: delivery partners, payment partners, IT service providers and parties that collect reviews for us. Our delivery partners need your details to make sure you receive your order. Parties such as data management platforms and media and advertisement agencies are involved when we show you targeted advertisements, for example based on your interest in certain products.

We use Belco to keep track of how visitors and customers use our website and to provide them with customer service via live chat, phone and/or e-mail. To this end, we use your name, shipping address, billing address, IP address, phone number, e-mail address and possibly your profile picture. We use your permission to do this. We have made a Data Processing Agreement with Belco. This includes strict agreements about what data they are allowed to track. Belco may not use these data to any other end. We store this information until the end of our services to you.

Vouchers by Sovendus GmbH: For selecting a currently interesting voucher offer, we transmit the pseudonymised hash value of your e-mail address and IP address to Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe, Germany (Sovendus) (Art. 6, (1) (f) GDPR). The pseudonymised hash value of your e-mail address is used to consider a possibly existing objection to receive offers from Sovendus (opt-out) (Art. 21 (3), Art. 6 (1) (c) GDPR). The IP address will be exclusively used for data security purposes and as a rule the same will be anonymised after seven days. (Art. 6 (1) (f) GDPR). For administrational purposes, we also send, pseudonymised: order number, order value with currency, session ID, coupon code and time stamp to Sovendus (Art. 6, (1) (f) GDPR). If you are interested in one of Sovendus' voucher offers, while there is no existing objection to receive such offers, and if you click on the Sovendus banner, we will transmit your form of address, name and e-mail address to Sovendus in encrypted form to prepare the voucher (Art. 6, (1) (b), (f) GDPR).

You can formally oppose the above-mentioned provision of information to third parties by sending an e-mail to support@cheapido.com. Read also the section 'Rights of those involved' for more information.

We also provide your personal data to third parties insofar that is required by law or other regulations (including holders of intellectual property rights, supervisors, tax authorities, police and other statutory bodies. We will not provide your personal data to law enforcers, government officials or other third parties without a court order or formal government request in accordance with current regulations, unless Cheapido.com estimates in good faith that surrendering the information is warranted.


Retention period
We store your data no longer than required for the realisation of the purposes to which they were collected and processed. We will also delete your data when they are found to be outdated or when the person concerned explicitly requests deletion. Data linked to an account are stored until the account is deleted. The aforementioned retention periods do not apply in case of legal exception, or in case we need the data for a longer period for our services or in a dispute. You may also file a request for deletion of your personal data: read more about this under 'Rights of those involved'.

Protection of your personal data
We will take any reasonable organisational and technical security measures to secure your personal data against loss or improper use. The registration of your personal data is protected by SSL data encryption.

Links to other websites
Our website contains links to third party websites that may be subject to different conditions regarding the handling of your personal data. We are not responsible for the processing of your personal data via such third party websites.

Rights of those involved
You have the right to request from Cheapido.com access to your personal data. When you make a request, we will provide you with an overview of all personal data we have from you. If you suspect that these data are inaccurate, or have been processed incorrectly, you can request us to correct, complete or delete them. You can do this through several ways:

Via e-mail Via regular mail Opt-out
support@cheapido.com attn. Privacy / PO Box 1024 / 8001 BA Zwolle, The Netherlands

Opt-out via the newsletter

Change personal details on your Account Page

We will handle appeals and requests to view, change or delete your personal data in compliance with the law, normally within four weeks.

Complaints
If you have any complaint or question regarding the handling of your personal data, you can send us an e-mail at support@cheapido.com. You are kindly requested to provide us with as much information about your complaint or question as possible. We wille examine your complaints and questions and respond to them within a maximum of four weeks. We try our best to be at your service wherever we can. If you are not satisfied with our handling of your complaint, you can contact the Dutch Data Protection Authority and file a complaint if you want.