Delivery - Customer Support

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Ship your order with PostNL
Our delivery partner PostNL ships packages all over the world, right to your front door. Within the European Union, we will ship parcels with a maximum weight of 30 kgs. If your total order weight exceeds 30 kgs, we either send multiple parcels, or use alternative transport. 

Shipping times are dependent on your country. Within Europe, expect anything from around 2 days in neighbouring countries (except Belgium) to 5-7 days the furthest away. To get an idea of the estimated shipping times to you, click here. As soon as we ship your order, you will receive a shipping confirmation via e-mail. This e-mail also contains your PostNL-parcel number. This allows you to track your parcel on the PostNL website.

Not at home during delivery? Your delivery person will come back on a different day, or you might have to pick up your parcel from the post office. Contact your local delivery partner for more information.

Shipping times bank transfer
If you chose payment via bank transfer, your order will be shipped as soon as we receive your payment. International bank transfers usually take 1-3 business days.
Bank transfers can be made by paying the total amount due to the account below, be sure to include your order number.

Bank details:
PO Box 1024
8001BA Zwolle

IBAN: NL81RABO0122162919

Delivery confirmation
All orders we ship require a signature from the addressee. This means the delivery person is not allowed to place your parcel at your front door or give it to your neighbour.

Shipping costs
International shipping costs start at €5,81 and vary depending on your country. They are calculated during checkout.

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